Job Description
About Matter Health
Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are, building trusted relationships within the communities we serve. We are rapidly expanding across Massachusetts and seeking mission-driven professionals who thrive in fast-paced, people-centered environments.
We Lead with Love in Everything We Do.
About the RoleThe Patient Advocate & Liaison (PAL) is the face of Matter Health within the communities we serve. This field-based role is responsible for building trusted relationships with older adults living in affordable housing communities and helping them stay engaged in their healthcare journey. Bilingual candidates are preferred
Working alongside an Nurse Practitioner (NP), you'll serve as the primary relationship-builder for your assigned communities—educating patients about Matter Health, supporting enrollment, coordinating follow-up, identifying barriers to care, and helping patients stay connected to the services they need.
This role is ideal for someone who enjoys working directly with people, thrives in community settings, and is passionate about improving healthcare access for underserved populations.
What You’ll DoBuild trusted, lasting relationships with older adults living in assigned communities
Serve as the primary community representative for Matter Health
Educate prospective patients about Matter Health's care model and available services
Support patient outreach, enrollment, scheduling, and ongoing engagement
Conduct in-person outreach, phone calls, and community events to connect with patients
Partner closely with Advanced Practice Providers (APPs), Social Workers, Care Navigators, and Operations teams
Identify barriers to care and connect patients with appropriate community resources
Assist patients throughout their healthcare journey—from initial introduction through ongoing engagement
Maintain accurate documentation in Salesforce and Athena
Help improve patient retention and overall healthcare access within your assigned communities
1–2 years of experience in community outreach, patient advocacy, healthcare, social services, customer service, hospitality, account management, sales, or other relationship-focused roles
Passion for serving older adults and underserved communities
Outstanding communication and relationship-building skills
Comfortable working independently in a field-based environment
Strong organization and time management skills
Ability to collaborate with clinical and operational teams
Valid driver's license and reliable transportation required
Experience working with Medicare populations, community organizations, Salesforce, Athena, or healthcare outreach is a plus
Bilingual Spanish is a plus
We believe that where someone lives should never determine the care they receive. Every team member at Matter Health plays an essential part in improving healthcare access for older adults historically underserved by traditional healthcare systems.
This is not just our mission statement—it's the work we do every day.
We Lead with Love in Everything We Do.
Working at Matter HealthWe’re committed to supporting the whole person—at work and beyond. Benefits for full-time team members begin the first of the month following your start date.
Health & Wellness
Medical, dental, and vision coverage
Employer-funded HSA options
Employer-paid life and disability insurance
Voluntary illness, accident, and hospitalization coverage
Access to Matter Health’s in-person and virtual care services
Financial Security
Competitive compensation
401(k) with company match beginning at day 60
Access to financial wellness resources and support
Time Away
Up to 4 weeks of PTO
10 paid company holidays
2 volunteer days annually to support causes meaningful to you
Eligibility is based on full-time employment status. Additional details will be shared during the interview process.
Equal Opportunity EmployerMatter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are dedicated to creating an environment where every team member feels valued, respected, and supported.
Compensation Range: $61K - $70K
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